Support
Frequently asked questions
Quick answers, grouped by the part of Acme you are asking about.
What are your support hours?
Our team is available Monday to Friday, 9:00 AM to 8:00 PM EST, and weekends from 10:00 AM to 6:00 PM EST.
How does billing work?
Subscriptions are charged to your default payment method on the same day each cycle; manage everything from the billing dashboard.
Can I expedite onboarding?
Yes — guided onboarding and white-glove migration are available for teams that need to move fast.
Do you offer localized support?
We offer multilingual support in English, Spanish, French, German, and Japanese during regional business hours.