Marleford District Council — Report a problem
Visual concept preview of the Civic Council template's Report a problem page: The task the site is built around: report a fault, get a reference and a fix date, and see what was fixed near you last month. The sections below are a non-interactive composition of open-registry blocks.
Potholes, street lights, fly-tipping, blocked drains, missed bins, park damage. Reporting takes about three minutes and you get a reference at once and a fix date within two working days.
The whole journey of a report, stated up front so the reference in your inbox means something.
You report it
Say what you found and where — a street name and a landmark is enough, a photo is better. You get a reference number on the spot.
We grade it and give you a date
An inspector grades it within two working days and you get a fix date by email. Dangerous faults are made safe first, usually the same day.
It gets fixed, and you hear
The crew fixes it, the reference closes, and you are told. If a date moves, you hear why before it moves, not after.
The form is the fastest route — it goes straight to the grading queue. Ring if you would rather a person filled it in with you.
If it is dangerous now
Emergency services firstFor danger right now — a fallen tree across a road, a gas smell, flooding into homes — contact your local emergency number first, then tell us.
Ring the line
01632 960 700Weekdays 8:30 to 5. The same reporting form, filled in with you by a person — nothing online-only lives here.
Reports with photographs attached are graded fastest. One report per problem helps the crews more than one report per neighbour.
Say what you found, where it is, and how to reach you for the fix date. A photo helps the inspector grade it right first time.
What reporting produced near you last month. References close only when the fix is real — a patched pothole that fails within a year reopens the original reference, not a new one.
Resurfaced end to end after the winter, eleven days from the first report to the roller leaving.
Four lights out on the school route, reported by three households, all four lit again inside a week.
Fly-tipping at the layby cleared within two days, and the camera the panel asked for is now up.
The blocked culvert that flooded the path every autumn was rebuilt, not rodded — the path stayed dry through the storms.
- 341 reports closed last month
- 9 days, the median fix
- 9 in 10 fix dates kept
- 12 reopened under the one-year rule
How references, fix dates, and the one-year rule work.