Trestle — Contact · Concept preview

Contact

Two desks, one door.

Email the right desk and a person answers inside a working day. The form does the routing if you would rather write once.

The shops desk

shops@trestle.example

Orders, terms, returns, and applications from anyone with a shelf. Answered inside a working day.

The makers desk

makers@trestle.example

Listings, dispatch, payments, and applications from anyone with a studio. Also read by people who have packed a kiln.

Ring the office

01632 960 512

For anything urgent enough to need a voice — a broken crate, a missed van, a wrong invoice.

The office

Unit 9, Rope Court, Ellsworth

The Trestle office, with Gather’s old till by the door. Visitors welcome by arrangement.

Or write it once

Say which side you stand on — shop or studio — and what you need. It lands on the right desk, not in a queue.

Your name

Shop or studio

Which side are you on?

What do you need?

Send it to the right desk

Practical

Before you write

The practical ones, before you write.

How it works

How fast do you answer?

Inside one working day, from a person. If it needs the ledger team it says so, with a date — nothing disappears into “we have received your message”.

Can someone walk me through it?

Yes — ring the office and Dolly will walk you through your first cart or your first listing on a shared screen. Most people need it once.

Can we visit the office?

By arrangement, gladly — the office keeps a shelf of every maker who has ever listed, and visitors leave with strong opinions about stoneware.

Who settles a disagreement?

Write to the makers desk with the listing in question. Disputes are read against the ledger and the terms, and the terms win — that cuts both ways, which is the point.